Privacy Notice

Tue, Feb 28, 2023 Admin

AURREUM takes your privacy very seriously. We will take appropriate security measures to protect your personal information in accordance with the requirements of laws and regulations. This Notice is designed to help you understand what information we collect or process about you and what we do with this information when you use AURREUM’s products.

Before using AURREUM’s products or services, please read and understand this Notice carefully. Your use of products or services of AURREUM will indicate that you have fully understood and agreed to this Notice.

1. Scope

This Privacy Notice applies only to the information collected by AURREUM’s products, and does not apply to services or information usage rules of any third party. We are not responsible for the information provided by any third party.

The usage of third parties' websites, services, or applications may result in losses or other damages, therefore please be aware that we do not guarantee their reliability. No endorsement by us is implied by the presence of a link to a third-party website, service, or application. Any information you provide to other parties will not be secure or private, and we cannot guarantee this. Any data obtained by third parties is not covered by this privacy notice. Any third-party websites, services, or applications that may be linked to or from the Services, as well as their privacy and security practices and policies, are not under our control. If you have any issues, you should review the policies of such third parties and get in touch with them directly.

2. Collected Information

Data collected by and automatically transmitted to AURREUM’s products from your environment may include, without limitation:

Contact phone number, email address, department name, organization name, user nickname, avatar information, theme;
SMTP server address, SMTP user mailbox;
License status, license information, license ID, and license usage;
Storage capacity, used storage capacity, and available storage capacity of the storage device;
NIC information, IP address, IP type;
Host name/alias, platform architecture, CPU information, OS version;
Language, time zone;
Access Key, Secret Key;
Database type, version, status, instance name, home directory;
Virtualization platform, virtual machine;
Array card controller information, disk information, connector information;
Library information;
System user activity status information.

3. Stored Information

Information collected from and stored in your environment may include, without limitation:

Username;
Password;
Files, databases, virtual machines, operating systems;
Settings.

The location, storage method, and storage retention period of the information are:

Storage location: Backup server, storage server, client server;
Storage method: Encrypted storage in the database;
Storage retention period: The information is retained to the client’s use life cycle. You can delete the information according to your use.

4. Use of Information

Collected Information will be used for the purposes of:

Enabling and optimizing the performance of AURREUM’s products;
Internal research and development, including improving AURREUM’s products and services;
License administration;
Statistical analysis of product deployment

We may also use your information for any other purposes, in accordance with your permission, as required by applicable law.

5. Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track and store activity information on Our Service in order to enhance and assess Our Service. We may rely on the following technologies:

Cookies, often known as browser cookies
Web Beacons

You can control and manage cookies by setting your browser preferences. Most browsers allow you to view, manage, delete, or block cookies. Note that if you delete or block cookies directly in your browser, some of your preferences may be lost, as well as some features that may no longer be available.

To prevent tracking of your online actions and behavior, your browser settings may automatically send a “Do not track” (DNT) signal or offer equivalent functionality. On DNT signals, no consensus has been reached so far. Therefore, a lot of websites do not respond to DNT signals, including AURREUM.

6. Technical Support

In the event you provide information to AURREUM in connection with a technical support request, such information will be processed and used by AURREUM for the purpose of providing the requested technical support. The information you provide to AURREUM may include, without limitation:

Customer name;
Customer address;
Zip code;
Contact name;
Contact phone number;
Email address;
Order number & contract number;
Product serial number;
Hard disk serial number;
Fault description;
Error screenshot;
Error log.

We and our affiliates will not share your personal information with any third party without your consent except in the following cases:

To provide you with our services;
To our partners, service providers, and other third parties with whom we share personal information to provide you with our -services and products (e.g. data analysis, technical support, product guidance, and delivery);
To achieve the stated purposes of the Use of Information section;
To cooperate with any legal process, law enforcement activity, or other governmental investigation to understand your use of the product in accordance with applicable law;
To AURREUM related entities for customer support, marketing, technical operations, and account management purposes;
To a buyer or other successor in the event of a merger, sale, or transfer of some or all of AURREUM’s assets;
To fulfill our obligations and exercise our rights in this Notice;
To understand, maintain and improve our services.

If we or our affiliates need to share your personal information with any third party, we will ensure that this third party is in compliance with this Notice and other appropriate confidentiality and security measures that we require to comply with when using your personal information.

8. Information Protection

We have taken reasonable and practicable security measures to protect your information from unauthorized access and use, public disclosure, modification, damage, or loss.

9. Obligation

It is your responsibility to ensure that the personal information of your users or third parties that you disclose to AURREUM complies with national laws governing the collection, use, and protection of personal information in your country or region of operation. In particular, it is your responsibility to inform users and third parties that you are providing their information to AURREUM, to inform them how AURREUM will use this information, and to gather the appropriate consent required for such transfer and use.

10. Information Change Request

Under certain circumstances, you may be able to request the removal of information we have about you. We will respond to your requests and delete your information within 30 days. We may retain certain data contributed by you if it may be necessary for legitimate business purposes or other factors, such as analysis of non-personally identifiable data, account recovery, or if required by law.

11. Your Privacy Rights

This section provides privacy notices for residents in the European Union and California.

Rights for European Residents:
The General Data Protection Regulation (GDPR), a regulation governing data privacy in Europe, became effective in May 2018. Individuals in the European Union have the following GDPR rights:

Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object to the processing of your personal information
Rights around automated decision making and profiling

Rights for California Residents:
The California Consumer Privacy Act (CCPA) is the State’s data privacy regulation, and it went into effect in January 2020. Individuals' entire CCPA rights are as follows:

Right to know
Right to delete
Right to opt-out of sale or sharing
Right to non-discrimination
Right to correct
Right to limit use and disclosure of sensitive personal information

You can exercise the aforementioned rights by contacting us. We may require you to provide relevant information to verify your identity. Any request will be considered and acted upon in accordance with applicable data protection laws.

Please be aware that sharing your personal information to our service providers does not constitute a sale. Your Personal Information will not be sold (as defined by the CCPA) to other parties by AURREUM. Service providers are legally required to use the personal information solely to carry out services for us and not to sell it. AURREUM will guarantee that any service provider with whom we disclose personal data contractually undertakes to protect it and not sell it or otherwise trade it for profit.

12. Children’s Privacy

Our Service is not intended for anybody under the age of 18. We do not collect personally identifying information from children under the age of 18. Please notify us if you are a parent or guardian and you are aware that your child has submitted us with personal data. If we discover that we have obtained personal data from anyone under the age of 18 without parental permission, we will take measures to erase such information from our servers.

13. Contact Us

For any inquiry about the information contained in this Notice or about AURREUM’s privacy practices, please contact us by calling customer service by email at [email protected].

14. Changes to This Notice

We may revise or modify this Notice from time to time, and the modifications will form part of this Notice. If this happens, we will post a prominent notice on this website and notify you by email or other ways before the changes take effect. In this case, your continued use of our services constitutes your acceptance of our amended Notice.